TireBuyer Reviews

Two weeks after ordering zero communication still. Try to get refund and tires were sitting at installer for 10 days. Now have to wait for tires to ship back for refund, which I probably won't be notified about.

On Monday August 29th, around 11:00pm, I paid for four 275/65R18 tires for my Ford Expedition EL XLT. I got a great deal, and I had the tires shipped to a local installer who was in their network. Once the purchase was completed, their system allowed me to book an appointment. I selected Wednesday August 31st, AM appointment.

The following day, shortly after 1:00pm, I received an email from Shivam a member of Tirebuyer.com's Customer Champion Team. He said that they were unable to deliver the tires on time as we have experienced a delay with the order and would be unable to honor the install appointment. I wrote Shivam at 1:30,3:50 and 5:20pm with no replies. I called the Customer Champion Team and spoke to Michael. Michael looked up my order and put me on hold. When he came back, he said that he had no information for me. He said that Fedex was slated to pick up the tires, but he had no tracking information at that time. He said I would be contacted by a member of the "shipping Team" within the next four hours via phone or email. I didn't get a phone call or email from them nor a follow up call from him.

I called back later in the day and spoke to a woman who I could not catch her name because it sounded like she was taking care of a baby and a flock of chickens at the same time while trying to help me. She could not provide me with any information except she confirmed that the tires were in stock. She also said I had to wait for the shipping team to get back to me. Unlike Michael, she said it would take 24-48 hours.

I then received an email from a Blanca around 12:30pm on Wednesday August 31st saying the tires have been signed and delivered to the installer. She sent me signed proof. I asked her for answers on why there was a "delay" in shipping but someone the tires managed to be delivered on-time? She never replied to that.

Here is the list of all her email replies:

In her system this was a 1-3 business day order (I did not select this option).
All orders placed after 2:00pm are not processed till the next day (I do not work there so I would not be made aware of this).
Technically we had until Thursday 9/1 to deliver this item (mentioned nothing of this when you are selecting tires or an appointment).
Your order should not have been selected till 9/2 (I agree but why was it?)
You placed your own order and the tire description states how many days it takes for the delivery (I didn't see any of this, if this is there, then why does your system allow you to select an install appointment? The install should have not been allowed for Wednesday and should have made Friday, first availability)
She still has not told me why I received a shipping issue letter, what the shipping issues was or why they needed to cancel my install if the product showed on-time?
Processed on the distributor portal, and it would be updated after 3:30pm with any new info. (I don't work for you, so I don't care what the distributor portal is, and I was provided no info after yesterday's 3:30pm deadline.
I'm not sure if this lady was the chicken lady but she just kept stating guidelines for you guys to hide behind while never telling me what the shipping issue was. This entire process started off great but fell apart fast. This is not customer service. Leaving someone in the dark after canceling their install without an exact explanation is horrible. You need to get back to people and give your staff all the information available at their fingertips. Why do you have a Customer Champion Team if they need another team to reply to me. This is a simple fix in your business that will save wasted time on the phone by your Customer Champion Team. Customers should have a tracking number from the get-go, even if it's coming from your warehouse. An install should only be scheduled once the tires arrive at the selected installer. If all that was done from the door, you wouldn't have heard a peep from me. Again, flat out horrible customer service.

If the tires are not as expected, you cannot mount them and still get a refund -- you are stuck with tires that don't work for you vehicle. If you find out they have a terrible ride, you're just screwed. If you buy local, they will usually work with you to replace the tires. The install prices and scheduling are not guaranteed. Add to that time wasted on phone waiting for customer service, and the rude rep who accuses you of lying and won't get a supervisor = AVOID

So I originally thought what a great idea and bought 4 tires (with $50 rebate), had them shipped to installer. Initially impressed. Then tires started losing air, one drastically to the point of twice weekly inflation. Received rebate card, it was good for 6 months and not accepted anywhere, then expired. Tirebuyer is not sending new card, not accepting responsibility for the deflating tires. Nothing. I'm disgusted with their lack of customer service. Their abilty to screw a client.

I ordered the tires on a Friday and were told they would arrive by the following Tuesday with install slated for Wednesday. Got a message that the tires would be delayed and then confirmation that they shipped on Wednesday. Rescheduled the installation appointment only to get a call hours after i dropped off my car that only 3 out of 4 tires shipped to the shop. I tried to contact customer service via call and website chat and no one was of any help. I don't think they could even understand what i was saying because their English was broken. Now over a week after ordering, my car is still at the shop, i can't get in touch with anyone to get a refund and i am spending my Saturday writing a review. This company is a joke. The $50 you might save is not worth the time lost and hassle. Never again...

Do not recommend. I made a mistake placing a late night order. I called at 0600PST and spoke to someone who spoke better English than I speak Punjabi. He stated that my order had been canceled and that I would receive a cancellation confirmation email. I was suspect because he did not verify any of my information when he asked for the order number. 4hrs later I get an email notification that my order has shipped. Called back and was told that FedEx had already shipped. They must have had a driver sleeping in the warehouse parking lot. Bad experience. Do not recommend.

I ordered my tires on a Friday, and my tires were here on Saturday. Free delivery as well, Pleased with the service and the product price.

Very quick free delivery, tires as advertised, couple rebates, tires fine so far. Live service helpful and actually answered the phone.

There was an issue with the shipping address on my package. It was incorrect. I called Tirebuyer for help in getting this resolved. Meanwhile I do not have a drivable vehicle bc I need a tire. My vehicle is sitting at Firestone where the tire I ordered needs to be delivered. They told me they could do nothing about the incorrect address since it was already inroute. They advised I would have to wait until FedEx shipped the tire back to them, then they would re-fund me, and I would have to start the process all over again. Meanwhile I knew that was BS, so I got the tracking number called FedEx myself to make them aware of the situation they put in a report that goes out to the dispatcher, and they will let them know of the street address update. They did not care that I was without a car, no one took any initiative to try and help me, not even a manager. I will NEVER use them again nor will I recommend them to anyone.

They cancelled my first order with no attempt to notify me and no reason for the cancellation. I ordered again (BAD MISTAKE!), with instructions to ship to my installer. Three of the 4 tires arrived at MY HOUSE, not the installer. Name on the label was the installer's assist. Mgr. but address was my house. The next day the fourth tire arrived, again to the assistant mgr. And again to my house. The customer "service" man I talked to has a very heavy Indian accent, so much so that I had to get him to repeat everything he said at least 3 and sometimes 4 times. He didn't seem to know anything at all; was basically no help. I will say that TireBuyer had a decent price on the tires I needed, but that's the only good thing I have to say about them. I WILL NEVER DEAL WITH TIREBUYER EVER AGAIN AND I SUGGEST YOU FOLLOW MY ADVICE.